Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: May 30, 2026

1. Introduction

Relapse Printing & Media LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website relapseprintingmediallc.com or place an order with us. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Contact information: name, email address, phone number, mailing address
  • Order information: billing address, shipping address, product selections
  • Payment information: processed securely through our payment provider — we do not store full card numbers
  • Artwork files: design files and images you submit for printing
  • Communications: emails, messages, or inquiries you send us
2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring website addresses
  • Device type and operating system
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order status and inquiries
  • Send order confirmations, invoices, and shipping notifications
  • Improve our website, products, and services
  • Send promotional emails and newsletters (only if you opt in)
  • Prevent fraud and maintain security
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors (Stripe, PayPal) to complete transactions
  • Shipping carriers (UPS, USPS, FedEx) to deliver your orders
  • Service providers who help us operate our website (hosting, analytics)
  • Law enforcement when required by law or to protect our rights

All third-party service providers are contractually required to keep your information confidential and use it only for the services they provide to us.

5. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website, including the shopping cart.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting purposes. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

You have the right to:

  • Access: request a copy of the personal information we hold about you
  • Correction: request correction of inaccurate or incomplete information
  • Deletion: request deletion of your personal information
  • Opt-out: unsubscribe from marketing emails at any time using the unsubscribe link
  • Portability: request your data in a portable format

To exercise any of these rights, contact us at info@relapseprintingmediallc.com.

9. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles (Instagram, TikTok). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or to exercise your data rights, contact us:

Relapse Printing & Media LLC
Phone: 980-470-5910
Email: info@relapseprintingmediallc.com
Instagram: @relapse_printing